1-800-Flowers.com is a major floral and gift retailer, part of 1-800-FLOWERS.COM, Inc., offering flowers, plants, gift baskets, gourmet foods, and personalized gifts for various occasions, with same-day and worldwide delivery, operating through online, phone, and retail channels, and featuring other brands like Harry & David and Cheryl's Cookies. They focus on delivering smiles through thoughtful gifts, utilizing technology like AI for personalized service and a loyalty program for benefits.